Refund policy
Return and Refund Policy
Thank you for shopping at NUDEMENTAL. We strive to provide our customers with high-quality products and a pleasant shopping experience. If you are not entirely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns under the following conditions:
- Eligibility: Returns are accepted within 7 days of receiving your order. Items must be unworn, in their original condition, and with all tags attached.
- Exclusions: Items marked as final sale are non-returnable.
- Return Process: To initiate a return, please contact us at hello@nudemental.com.
- Shipping Costs: Customers are responsible for return shipping costs.
Refunds
Refunds will be processed under the following conditions:
- Defective Products: If you receive a defective product, please contact us within 7 days of receipt. We will cover return shipping costs and provide a replacement or a full refund of the purchase price.
- Non-Defective Products: Returns for non-defective products will be processed as store credit in the form of e-commerce credits, equivalent to the original purchase price of the returned item. This credit can be used for future purchases on our website.
- Processing Time: Refunds for defective products will be processed within 7-10 business days after we receive your return.
Consumer Rights
As a consumer in the UAE, you have the right to:
- Receive goods that are free from defects.
- Return goods that do not meet your expectations within the specified return period.
- Request refunds for returned items in accordance with our refund policy.
Contact Us
If you have any questions regarding our return and refund policy, please reach out to us at hello@nudemental.com.
Thank you for choosing NUDEMENTAL